Terms and Conditions
Organization refers to the Seller making the order. Goods and services refers to the Seller’s designing, sewing and processing Buyer’s order.
All payments are due at the time of ordering of the goods and services. We do not accept personal checks.
Buyer accepts all benefits, rights and responsibilities inherent with his goods and services. By shopping on this site, all Buyers (retail and wholesale) accept all terms and conditions of all our policies.
Retail Refund/Return Policy
Seller can take back Buyer’s goods if returned and received within 15 business days. If goods are returned and arrive to Seller after 15 days, they will be returned and the shipping cost charged to the Buyer. Customized merchandise is never returnable because we cannot resell it. After 15 days all sales are final. Unfortunately, we do not provide refunds for returns over 15 days or on final sale products. No product will ever be refunded if it’s altered in any way, including but not limited to, smoke smell, pet hair, washed and shrunken or chewed. Please refer to our Return Policy page for more information on Refunds.
Custom or personalized goods including goods containing services, are not returnable. All custom embroidered, custom sewn, services provided for custom measurements, custom designed or anything constituting custom work is final sale.
Buyer can cancel an order up until the time it goes into production. Once Seller starts to process the order and/or it ships, it is no longer cancellable. Refunds are issued to Buyer if cancelled before the order processes. If any special custom materials have been ordered, they will be deducted from the Buyer’s refund.
These terms and conditions are subject to change.