SASSY DOG FASHIONS
Most returns can be avoided by properly measuring your pet or calling us. We provide customer service by phone to help fit your pet correctly. We also offer sizing charts on the product pages to assist you in choosing the right size. We also understand that you may not like the product once received.
We can take back your merchandize if it’s returned and received within 15 business days.
Customized merchandise is never returnable because we have made it just for you and we cannot resell it.
If you need to return or exchange something that is returnable:
Please email us for a Return Authorization Number. This RAN must appear on your shipping label. After 15 days all sales are final. Unfortunately, we do not provide refunds for returns over 15 days or on discounted, final sale merchandise.
SASSY DOG FASHIONS requires all merchandise to be returned in its original condition, free of any pet hair or soiling or damage. We cannot re-sell items that have pet hair or are soiled or damaged and if we receive such an item, it will be returned to you AT YOUR EXPENSE WITHOUT REFUND. Sorry we do not make exceptions, the item must also be unused (not dirty, not slobbery, no teeth marks, and no smoke scent), unwashed, and in original packaging if possible containing all tags and packing slip and invoice. If you do not provide us these details we will not know whose items are in the package and you will not receive your refund. Ensuring these details are met helps us to service you better and quicker.
Items received after 15 days or not in their original saleable condition will be returned at the customer’s expense.
We are not responsible for shrinkage or anything that happens to the merchandise once you receive it due to washing or wear. We may sell novelty items which may not be washable.
For all returns and exchanges, you will be responsible for the cost of return shipping as well as the cost of shipping of the replacement product. We are not responsible for lost, damaged, or misdirected returns whether on route to the customer or being returned back to us or in the case of a undeliverable or unverified address provided by the customer.
If the return is in good condition, we will issue you an exchange or refund for the product but not the shipping cost.
It is best to return the item first and then re-order the right size/style. This keeps our records straight and helps us to serve you better.
Any damages received on our products must be reported within three (3) business days.
We cannot stop an order in transit, once it ships. If you have made an order in error, contact us ASAP so we can cancel it for you and refund you.
All of our Merchandise is TOPS and we rarely have returns!
We look forward to serving you!