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FREQUENTLY ASKED QUESTIONS



Product Questions


  • What is your most popular dog accessory?

    We are known for many custom dog products such as these:

    Our personalized dog harnesses are designed exclusively by SASSY DOG Fashions®. No one does personalization like us! Everyone loves to see their name so why not make your new puppy or dog the focus, by ordering your next American made, brand new fashionable personalized pet harness embroidered with his or her name.

    Our custom dog sweaters, and custom dog coats are unique and we have many to choose from. Select from handmade fleece dog coat sweaters, dog turtlenecks, custom dog hoodies, pullover sweaters, button down sweatshirts, winter ski sweaters and many more fancy dog sweaters.

    We offer a wide variety of personalized dog collars. Our European velvet personalized dog collars are fancy dog collars for small to large dogs and are simply exquisite for special events or everyday fashion and come in various velvet colors and sizes. We also offer personalized nylon embroidered dog collars for identification purposes in case they get loose. There are many more assorted styles where you can order fancy bling dog collars with rhinestones to keep with the latest top fashion. In addition to customizable collars, we have a large stock of detachable dog collar flowers, dog bow ties and dog bandanas.

  • Do you also offer Custom Cat Collars?

    Yes, we have a variety of cute custom cat collars from fancy jeweled cat collars made of rhinestones to personalized safety cat collars with breakaway buckles and bells made with lightweight nylon and assorted designer cat collars made with funny and cute pretty ribbon.

  • What’s your Best Selling Dog Coat?

    That’s a good question! We sell a lot of custom dog coats especially our custom fleece dog coats. We offer something for everyone in all price points from designer dog coats, to personalized luxury fur dog coats, various personalized dog coats, custom dog denim jackets, plaid dog coats, luxury wool dog coats, waterproof coats and much more.

  • Do you Sell Custom Dog Clothes?

    We offer both custom dog apparel and ready-to-wear dog clothes in wide varieties of dog dresses, dog pullovers and dog shirts for dogs, fleece dog pullovers, custom dog hoodies, cute dog pajamas, vests and tuxedos and much more.

  • What are you Best Known For in your Products and Services?

    We are known for our personalization and customization abilities. We offer a variety of personalized dog accessories and custom dog clothes in all sizes for all small to large breeds. We offer the best personalized dog harnesses in plush leopard dog harness styles, florals, solids, plush and much more. Remember to customize your dog harness with a name and also choose customization for your dog’s clothes as it’s makes your pet unique and nobody will have anything like it but you!



Order Questions


  • How long does it take to Process my Order?

    Most retail orders are processed in 1 to 3 days. Some handmade dog beds can take 2-3 weeks and this is explained in the product descriptions. Processing may in odd cases, take a day or two longer during Christmas season of November through December, however we are known as quick shippers and most items, even in the Christmas season, ship in 1-3 days.

  • How long does it take to receive my order?

    Most orders ship in 1 to 3 days after processing time is complete. Please note shipping time mentioned below is in addition to order processing time.

    Domestic Shipments
    • USPS Discounted Flat Rate (First Class Label): 3-5 days
    • USPS Priority Rate: 2-3 days
    • USPS Express: 1-2 days
    International Shipments
    • USPS First Class International: 1-2 weeks
    • USPS Priority International: 6-10 Days
    • USPS Priority Express International 3-5 Days
  • What Forms of Payments do you Accept?

    Our secure checkout accepts all credit and debit cards such as VISA, MasterCard, American Express, Discover and alternative methods such as Venmo, PayPal, PayPal Credit and PayPal Pay Later.

  • Do You Charge Sales Tax?

    We charge sales tax to Pennsylvania shipping addresses only.

    Can I Buy on your Website what I see in your Etsy and Amazon store?

    That’s easy! Our website orders are less costly than if you were to purchase the same items in our other stores because the website does not charge all those fees and taxes. To save on your purchase, always shop on our website, you can order the exact the same items on the website that you see in our Amazon or Etsy stores.

  • I have a promo code. How do I apply it?

    That’s simple. Enter the promo code into your shopping cart and the discount will calculate automatically. Our website accepts only 1 promo code per order so you cannot combine promo codes in the same order.



Returns and Exchanges Questions


  • Do you take Custom Orders?

    Yes, most of our website is focused on making custom pet products either with monogram and name personalization or other customization methods such as made-to-order premium quality, skillfully tailored dog coats and custom made sweaters or even one-of-kind garments designed for you. If you need a product you do not see, kindly make a custom request.

  • Are Custom Orders Returnable?
    Some Custom products and made to order products are made only for you and your pet so it is not possible to resell them. We offer discounted replacements on SASSY DOG Fashions® personalized collars and harnesses (see below) and certain other items. Always measure accurately and ask for help with custom orders.
  • What if I order the Wrong Size Collar or Dog Harness?
    We want you to be 100% satisfied with your new SASSY DOG Fashions® personalized collar or harness purchase. If you forgot to measure or measured incorrectly, we offer generous discounts on REDO’s so you can get a replacement. You do not have to return your purchase. Simply contact us to let us know within the regular 14 days return window. The discount will be refunded back to you after you make your replacement order. See return policy for discount details. To avoid wrong sizes, always ask Seller for help before you buy, never guess on a size for any pet product as they are all different.
  • Do you take Returns?
    We take returns on eligible non-customized items and we offer generous discounts on replacements for personalized collars and harnesses and certain customized items. Please refer to our Return Policy here.


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